1. Where does Arvian ship?
Arvian currently ships within the United States. Available shipping options may vary depending on your delivery address and order details.
2. How long does order processing take?
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
3. How long does delivery take?
Standard Shipping generally takes approximately 3–15 business days after order processing.
Delivery times may vary due to carrier operations, weather, holidays, and other circumstances.
4. Do you offer DHL Express?
Yes. DHL Express may be available at checkout for eligible orders and destinations. The available delivery timeframe and shipping cost will be shown during checkout.
5. How can I track my order?
Once your order has shipped, you may receive a shipping confirmation email containing your tracking number.
You can use the tracking number to check the latest status of your shipment.
6. Why hasn't my tracking information updated?
Tracking information may take some time to appear after your package has been handed over to the carrier.
If there is no tracking update for an extended period, please contact us at service@arvian.club.
7. Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to change your shipping address.
We may be able to make changes before your order is shipped. Once the package has been handed over to the carrier, changes may no longer be possible.
8. What should I do if my package is delayed?
Estimated delivery times are provided for guidance and are not guaranteed.
If your package appears to be significantly delayed, please contact us at service@arvian.club with your order number and tracking information.
9. What if my package shows as delivered but I can't find it?
First, please check with household members, neighbors, building management, or the designated delivery location.
You can also contact the carrier directly using your tracking number. If the package remains missing, contact us and we will assist you in reviewing the situation.
10. What if my package arrives damaged?
Please inspect your package as soon as possible after delivery.
If your product arrives damaged or defective, contact service@arvian.club and provide your order number along with clear photos of the packaging and affected product.
11. Do you accept returns?
Yes. Arvian accepts eligible returns within 14 days of delivery, subject to the conditions outlined in our Return & Refund Policy.
12. How do I request a return?
Please contact us at service@arvian.club before sending your item back.
Include your order number and the reason for your return. Our Customer Service team will provide the next steps.
13. When will I receive my refund?
Once your returned package has been received and reviewed, we will process the applicable refund according to our Return & Refund Policy.
After the refund is issued, the time required for the funds to appear in your account may depend on your payment provider or financial institution.
14. What payment methods do you accept?
Available payment methods will be displayed at checkout. Payment options may vary depending on your location, device, and order details.
15. How can I contact Arvian?
If you have any questions, please contact us:
Email: service@arvian.club
Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM ET
Saturday: 10:00 AM–2:00 PM ET
Sunday: Closed
We generally respond to inquiries within 1–2 business days.