Shipping policy

Effective Date: March 2026

At Arvian, we are committed to processing and delivering your orders as efficiently and reliably as possible. This Shipping Policy outlines our shipping destinations, available delivery methods, estimated delivery times, shipping costs, and other important information regarding your order.

1. Shipping Destinations

Arvian currently ships orders within the United States.

Available shipping services may vary depending on your delivery address, package size, product availability, and carrier coverage.

The shipping methods available for your specific order will be displayed at checkout.

2. Order Processing

Orders are typically processed after payment has been successfully confirmed.

Please allow 1–3 business days for order processing before your package is handed over to the shipping carrier.

Orders placed on weekends or U.S. public holidays may begin processing on the following business day.

During major sales events, holidays, or periods of high order volume, processing times may be slightly longer than usual.

3. Standard Shipping

Arvian's Standard Shipping service may be fulfilled by reliable U.S. carriers, including:

  • USPS
  • UPS
  • FedEx
  • OnTrac
  • DHL eCommerce
  • Other reputable local or regional carriers when appropriate

The carrier used for your order may vary depending on the delivery address, package characteristics, and available transportation services.

The estimated delivery time for Standard Shipping is generally 3–15 business days after order processing.

Delivery estimates are provided for guidance only and may vary depending on circumstances outside of our control.

4. DHL Express

DHL Express may be available at checkout for customers who prefer expedited delivery.

DHL Express is designed to provide faster delivery than Standard Shipping. When available, the applicable shipping fee and estimated delivery timeframe will be displayed at checkout before you complete your purchase.

Actual delivery times may vary due to the destination, customs procedures, weather conditions, carrier operations, and other circumstances beyond our reasonable control.

5. Shipping Costs

Shipping charges may vary depending on:

  • Shipping method
  • Delivery destination
  • Order details
  • Package characteristics
  • Promotional offers

The applicable shipping cost will be shown clearly at checkout before payment is completed.

Arvian may occasionally offer free shipping or other shipping promotions. Any promotional shipping terms and conditions will be displayed on our website or at checkout.

6. Order Tracking

Once your order has been shipped, we may send you a shipping confirmation email containing your tracking information.

You can use the tracking number provided by the carrier to monitor your shipment's progress.

Please note that tracking information may not become available immediately after the package is handed over to the carrier. It may take some time for the carrier's tracking system to update.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before completing your purchase, please make sure that the following information is correct:

  • Full name
  • Street address
  • Apartment, suite, or unit number, if applicable
  • City
  • State
  • ZIP code
  • Phone number
  • Email address

If incorrect or incomplete information results in a failed or delayed delivery, additional delivery time or shipping costs may apply.

If you discover an error in your shipping information, please contact us as soon as possible at service@arvian.club. We will make reasonable efforts to assist you before your order is shipped.

8. Delayed Deliveries

Estimated delivery times are provided for reference and are not guaranteed.

Shipping delays may occur due to circumstances such as:

  • Severe weather
  • U.S. holidays or peak shipping periods
  • Carrier delays
  • Incorrect or incomplete address information
  • Unusually high shipping volumes
  • Transportation or logistics disruptions
  • Customs or regulatory procedures, where applicable
  • Other circumstances beyond our reasonable control

If your shipment appears to be significantly delayed, please contact us at service@arvian.club. We will assist you in checking the latest available shipping information.

9. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend first checking with household members, neighbors, building management, or the designated delivery location.

You may also contact the carrier directly using your tracking number.

If the package remains missing, please contact us at service@arvian.club and provide your order number and tracking information. We will review the situation and provide reasonable assistance.

10. Damaged Packages

If your package arrives visibly damaged, please inspect the contents as soon as possible.

If the product has been damaged, defective, or otherwise affected during transportation, please contact us at service@arvian.club.

To help us investigate the issue efficiently, please provide:

  • Your order number
  • Photos of the outer packaging
  • A photo of the shipping label
  • Clear photos of the damaged product
  • A brief description of the damage

We may use this information to coordinate with the relevant carrier or determine the appropriate resolution.

11. Undeliverable or Returned Packages

A package may be returned to us if the shipping address is incorrect or incomplete, delivery is refused, or the package is not collected within the carrier's required holding period.

If your package is returned to Arvian, please contact our Customer Service team at service@arvian.club.

Depending on the circumstances, additional shipping charges may apply if the order needs to be reshipped.

12. Changes to Shipping Information

If you need to change your shipping address after placing an order, please contact us as soon as possible.

We may be able to update the shipping information before the order has been shipped. Once the package has been handed over to the carrier, we may no longer be able to make changes.

Arvian cannot guarantee that a requested address change can be completed after an order has been placed.

13. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

Arvian
Email: service@arvian.club

Customer Service Hours

Monday–Friday: 9:00 AM–6:00 PM ET
Saturday: 10:00 AM–2:00 PM ET
Sunday: Closed

Messages received outside our customer service hours will be handled on the next business day.