Refund policy

Effective Date: March 2026

At Arvian, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, you may request a return within 14 days of receiving your order, subject to the conditions below.

1. Return Eligibility

To be eligible for a return, the item must meet the following requirements:

  • The return request must be submitted within 14 days of delivery.
  • The item must be unused, unworn, and in its original condition.
  • All original tags, labels, accessories, and packaging should remain attached and intact.
  • The product must not show signs of use, washing, alteration, damage, or wear.
  • Proof of purchase or the original order number must be provided.

Items that do not meet these conditions may be refused or may be subject to a partial refund.

2. Items That Cannot Be Returned

For hygiene, safety, or product protection reasons, certain items may not be eligible for return.

These may include:

  • Items marked as Final Sale;
  • Products that have been worn, washed, altered, or damaged after delivery;
  • Items missing original tags or packaging;
  • Products showing signs of use;
  • Personalized or customized items, where applicable.

If you are unsure whether an item qualifies for return, please contact us before sending it back.

3. How to Request a Return

Before returning an item, please contact our Customer Service team at:

service@arvian.club

Please include:

  • Your order number;
  • The name of the item you wish to return;
  • The reason for the return;
  • Photos of the item, if the product is damaged or defective.

Our team will review your request and provide the appropriate return instructions.

Please do not send a return package to an address provided by a third party or without receiving return instructions from Arvian.

4. Return Shipping

Unless the item is defective, damaged upon arrival, or incorrect due to an error on our part, the customer is generally responsible for the return shipping cost.

For items that arrive damaged, defective, or incorrect, please contact us before returning the product. We will review the situation and provide an appropriate solution.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been fully processed.

5. Inspection of Returned Items

Once your return arrives, our team will inspect the item to confirm that it meets the return requirements.

A return may be rejected if the item has been used, damaged, altered, washed, or returned without its original tags and packaging.

If the returned item does not meet our return conditions, we may contact you regarding the available options.

6. Refunds

After your returned item has been received and approved, we will begin processing your refund.

The refund will normally be issued to the original payment method used for the purchase.

After the refund has been processed by Arvian, the time required for the funds to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

Please allow approximately 1–10 business days for the refund to appear after it has been processed.

7. Shipping Charges

Original shipping charges, if any, are generally non-refundable unless the return is the result of an error on our part, a defective product, or an incorrect item being sent.

Any applicable return shipping costs will be handled according to the circumstances of the return.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at service@arvian.club.

To help us resolve the issue efficiently, please provide your order number and clear photos showing the product and, where applicable, the packaging.

After reviewing the information, we may offer a replacement, refund, or another appropriate solution.

9. Exchanges

If you need a different size, color, or product, please contact our Customer Service team.

Depending on product availability, we may recommend returning the original item and placing a new order for the desired item.

10. Late or Missing Refunds

If you have been notified that your refund has been processed but the funds have not appeared in your account, please:

  1. Check your original payment account;
  2. Contact your bank or payment provider;
  3. Allow additional processing time if required.

If you still have not received your refund, please contact us at service@arvian.club and provide your order number.

11. Contact Us

If you have questions about returns, refunds, or your order, please contact:

Arvian
Email: service@arvian.club

Customer Service Hours

Monday–Friday: 9:00 AM–6:00 PM ET
Saturday: 10:00 AM–2:00 PM ET
Sunday: Closed

Messages received outside our customer service hours will be handled on the next business day.