Terms of service
Effective Date: March 2026
Welcome to Arvian. These Terms of Service govern your use of the Arvian online store and your purchase of products through our website. By accessing our website or placing an order, you agree to these Terms.
Please read them carefully before using our website.
1. About Arvian
Arvian is an online retail store offering products designed for equestrian, outdoor, and everyday use, including apparel, footwear, accessories, and related products.
Throughout these Terms, the words “we,” “us,” “our,” and “Arvian” refer to Arvian. The terms “you,” “your,” or “customer” refer to any person accessing our website or purchasing products from us.
2. Use of Our Website
You agree to use the Arvian website only for lawful purposes and in accordance with these Terms.
You must not:
- Use the website for any unlawful or unauthorized purpose;
- Attempt to interfere with the operation or security of the website;
- Copy, reproduce, modify, or distribute website content without authorization;
- Use automated systems to collect information from the website without our permission;
- Attempt to gain unauthorized access to any part of the website or related systems;
- Submit false, misleading, or fraudulent information.
We reserve the right to restrict or terminate access to the website if we reasonably believe that these Terms have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, sizes, colors, and other information displayed on our website are accurate and up to date.
However, slight differences may occur due to screen settings, lighting conditions, manufacturing variations, or other factors.
We reserve the right to correct errors, update product information, and modify product availability at any time without prior notice.
4. Product Availability
All products are subject to availability.
Adding an item to your shopping cart does not guarantee that the item will remain available until your order is completed.
If a product becomes unavailable after you place an order, we will contact you and may provide an appropriate solution, including cancellation and refund where applicable.
5. Prices and Promotions
All product prices are displayed on the website at the time of purchase.
Prices, discounts, promotions, and product availability may change at any time without prior notice.
Promotional offers may be subject to additional terms, including limited quantities, specific validity periods, or product exclusions.
Unless otherwise stated, promotional offers cannot be combined with other discounts or promotions.
6. Orders and Acceptance
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you may receive an order confirmation email. This confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted.
Arvian reserves the right to refuse, cancel, or limit an order for reasons including:
- Product availability;
- Pricing or listing errors;
- Suspected fraudulent activity;
- Incorrect customer information;
- Technical or payment processing issues;
- Other circumstances that prevent us from properly fulfilling the order.
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
7. Payment
Payment must be successfully completed before an order can be processed.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
We may use third-party payment providers to securely process transactions. Payment information may be handled in accordance with the applicable policies of the relevant payment provider.
8. Shipping and Delivery
Arvian offers shipping options through DHL Express and Standard Shipping, with standard delivery services selected according to the destination and availability.
Available shipping methods, estimated delivery times, and applicable shipping charges will be displayed during checkout.
For detailed information regarding delivery, please refer to our Shipping Policy.
Delivery estimates are provided for general guidance and may be affected by circumstances outside our reasonable control.
9. Returns and Refunds
Returns and refunds are handled in accordance with our Return & Refund Policy.
Eligible products may generally be returned within 14 days of delivery, provided that the applicable return conditions are satisfied.
For complete information about eligibility, return procedures, refunds, and applicable shipping costs, please review our Return & Refund Policy before sending an item back.
10. Intellectual Property
All content available on the Arvian website, including but not limited to:
- Logos and trademarks;
- Product images;
- Photographs;
- Graphics;
- Text;
- Product descriptions;
- Website design;
- Page layouts;
- Icons and other visual materials;
is owned by or licensed to Arvian and is protected by applicable intellectual property laws.
You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.
11. Third-Party Services and Links
Our website may use third-party services or contain links to external websites.
These services may include payment processing, shipping, analytics, website functionality, or other technologies necessary to operate our store.
Third-party websites and services are governed by their own terms and policies. Arvian is not responsible for the content, availability, security, or practices of third-party websites that we do not control.
12. Accuracy of Information
We strive to keep the information on our website accurate and current.
However, occasional typographical errors, inaccuracies, omissions, or outdated information may occur.
We reserve the right to correct such errors and update information at any time without prior notice, including after an order has been submitted, where permitted by applicable law.
13. Website Availability
We make reasonable efforts to maintain the availability and functionality of our website.
However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from technical errors.
Temporary interruptions may occur due to maintenance, technical problems, network issues, or circumstances beyond our reasonable control.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Arvian will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products, except where such limitation is prohibited by law.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
15. Privacy
Your privacy is important to us.
Information collected through the website is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that you have reviewed our Privacy Policy and understand how your information may be collected and used.
16. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business, website functionality, applicable laws, or services.
The updated version will be posted on this page with a revised effective date.
Your continued use of the website after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
17. Governing Law
These Terms shall be interpreted and applied in accordance with applicable laws.
Nothing in these Terms is intended to deprive consumers of any mandatory rights or protections provided by the laws applicable to their purchase or place of residence.
18. Contact Us
If you have any questions regarding these Terms of Service, your order, or the operation of our website, please contact us:
Arvian
Email: service@arvian.club
Customer Service Hours
Monday–Friday: 9:00 AM–6:00 PM ET
Saturday: 10:00 AM–2:00 PM ET
Sunday: Closed
Messages received outside our customer service hours will be handled on the next business day.